the fork

APP design

An application that guides the users to find the perfect restaurant for each moment & allows you to book it in real time.

Aims of the project:

For this project, our goal was to find solutions for the different types of experiences the users encounter while searching for a good restaurant.

Expected outcome:

To make the application work at its best performance by creating a better and smooth experience for the user.

Who’s going to benefit from it:

The different type of users who are searching for specific restaurants according to their preferences. Also the restaurants in collaboration will get recognized.

Participants

Andrea

Franziska

Hadeel

The fork research

for a better UX we had to know the different type of users, specially because the fork not only deals with normal users, but also with restaurant owners. for this reason we had to book a table in real time through the app to get the experience of a normal user. we also contacted some of the restaurants to have a better knowledge of how they work with the app.

Type of users

Habbit : Makes decisions spontaneously and plans them as he is not a big fan of surprises. Uses the app to arrange bussines meetings.
Frustration : Having to wait long times for food during the meetings, as his schedule is very tight.
Goals : Booking a table in advance and hving the meal ready when he gets there.

Habbit : She is adventourous, outgoing and likes to travel often. She uses the application to find authentic cultural food experience.
Frustration :She always struggles to find restaurants that offer the true flavor “Typical cuisine” in a specific area.
Goals : She would like to find an authentic restuarant in the different countries she visits.

Habbit : He likes to reserve table in his favourite restaurants, but rarely he knows how many people are joining him.
Frustration : Due to his job and habits, often he has to call the restaurant to change the reservation and this bothers him everytime.
Goals : He’d like to have a fast way to modify his reservation without calling the restaurant.

Challenges

Through our research we highlited some of the isuues that the users are facing when they use the app.

To build trust for authentic cusines
Give the option for reservation editing
Pre-order option for people in hurry
User should recive a feedback from the app, when he book the table

The fork Solutions

in order to reach the best outcome with our design, we decided that users should be the core of our design, and for that reason we came up with "User is the Core" as our motto for this project. We also added additional solutions for a better Ux/Ui in general.